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Do you need help or more detailed information?

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Is the item you are looking for not in our product range?

No problem, let us have a technical description and other features. We will do our best to make you a fair offer.

 

Emergency Number

In urgent cases or at the weekend you can also reach us on a cell phone.

Please do not use this number for regular contact.

(+49) 162 8472319

 

Key Account Management

We combine modern working methods with experience.

We rely on lean, efficient and customized processes for every key account.

F.A.Q.

Why can I not see any products or prices?

Dear Customers,

Our products are in general not meant to for retail shopping. We would like to emphasize that care about the use of our products and their areas of application. Therefore, we ask for your understanding of the restrictions, that allow only for registered and verified customers to view the essential information about our products. We want to prevent our products from entering the market with unfair prices and sell them only to buyers and consumers, which include e.g. nursing facilities, hospitals, food & beverage production, charity clubs, industrial production and so forth.

Thank you for your kind understanding.

Which countries do they deliver to?

We are proud to be able to deliver to any country in the world.

We only use premium couriers to guarantee the best possible service and express delivery. 

After your order has been shipped, you will also receive a shipment number by email with which you can track your shipment along the entire route to its destination.

Of course are we able to deliver larger quantities by rail or sea in containers. 

Do you deliver in time during COVID-19 crisis?

Yes, we do our best to supply our customers as always within the agreed delivery time.

We serve emergency needs of our customers by using the leading express air freight courier services, in order to fill up the shortages in the quickest possible manner.

However, due to the significant cost of transportation by air-freight, we can also meet the requirements of the supply of larger containerized quantities alternatively by sea, rail or truck, if these methods of transportation may be favored by the customer.

How to order?

We offer two ways to order our products:

Online:

  1. First of all, you need to register as Key Account customer.
  2. If you have been successfully verified, you will receive an invitation to your Key Account
  3. Now you are entitled to order our products online, after ordering you will immediately receive an invoice.
  4. After successful receipt of the payment, we will start the ordering process with no further delay.
  5. We will send your tracking details within 1-3 working days and provide you with the shipment details.

Offline: 

  1. If we have already an existing agreement, you can order easily by using your individual PDF Catalog. 
  2. Just send us an email with your order details of your intended purchase to: service@oxysmart.org
  3. We will confirm your order in approximately 12 hours and send you the invoice and your order confirmation.
  4. After we have received your payment in full amount to the agreed payment terms, you will get all further information concerning your order by email.