Refund policy

Purchased goods that have not been used and are still in their original packaging can be returned within 14 days of delivery without specifying a reason for the return. After we have registered the return in writing, we give up one of our logistics centers.

The customer pays all return shipping costs unless the goods are incorrect or damaged.

We do not accept shipments sent to us freight collect.

In the case of a justified and proper return of the goods, we will reimburse the invoice amount minus the shipping costs, the costs for packaging and insurance and other costs incurred by us.

We expressly reserve the right to offset the reimbursement amount with outstanding claims on our part against the customer or with claims from future orders.

Sterile articles and products designed or manufactured according to customer requirements or other special orders, as well as goods that are not included in our catalog, cannot be returned